Custom CRM Development

Customer relationship management (CRM) systems collect, organise, and analyse data from all customer interactions across multiple channels to personalise the customer experience, improve customer relationships, and increase the efficiency of business operations.

Sales

It helps your sales staff manage daily plans, prioritise leads, and effectively manage work hours to provide high sales performance consistently.
Centralisation of sales data.
Sales workflow automation.
Lead and account management.
Tools for sales team collaboration.
Sales intelligence.
Sales reporting and forecasting.

Marketing & Customer Engagement

Enables personalised customer communication across a variety of touchpoints.
Customer segmentation.
Email marketing.
No-code email and landing page design.
Customer journey builder.
Social media marketing.
Digital advertising.
Mobile communication.

Customer Service

Contributes to customer satisfaction and loyalty by helping quickly resolve customer cases.
Multi-channel case management.
Intelligent case routing from multiple communication channels.
Case escalation.
A knowledge base with useful articles.
Field service management.

Billing

Increases the likelihood of a contract by automated quoting and helping get back to customers faster.
Complex quote-generating uses predefined criteria, such as quantity, optional features, discounts, etc.
Multiple price books, seasonal discounts, channel pricing, multi-tier pricing, and other available features.
Automated detection of upselling and cross-sell opportunities.
Billing process automation.

Order Fulfilment

Order fulfilment and delivery are accurate and quick, and the system scales up to handle huge orders.
Omnichannel order management.
Automated submission for configurable orders.
Support for a back-to-back and drop-shipped orders.
Intelligent order allocation to different inventory locations.
Automated generation of packing slips.
Return management.

Enable data intelligence across all business functions

Before committing to any actions, data-driven decision-making will assist you in understanding the impact and ROI of your business decisions. As a result, you may obtain improved customer engagement, cost savings and efficiency advantages across corporate operations, as well as high sales consistency. You can also get analytics built-in your CRM products: